FAQ

Call your extended health care provider to see if you’re covered. If you are, ask what they need in order to get coverage. It will vary from company to company.

You can use your scooter anywhere that people walk. Be sure to use caution and if on a roadway where there is no sidewalk available use the shoulder facing traffic and use your lights and/or flags for visibility.

The scooters are designed for a 6% grade. As the scooters are front wheel drive, many users report that shifting their weight forward and using the highest power setting on hills is helpful in cases where the hill may exceed 6%.

Groomed grass is fine provided it is not soaked with water. Groomed gravel works fine. It’s a bit bumpier of a ride so you may consider an aftermarket seat pad for extra comfort if you’re going to be doing a lot of riding on gravel. Snow and ice do pose additional safety risks for anyone, on foot or otherwise.

Yes, contact us for instructions.

Suggest using a quality bike lock if you’re leaving the scooter unattended however, there really shouldn’t be a need to leave your scooter behind- it’s meant to go anywhere that you are.

Yes, our scooters and their batteries are flight approved to the standards UN PT 38.3. As policies on airlines vary a little we suggest that it is best to call your airline and let them know that you’re travelling with a mobility scooter. They will advise you of what they require.

The Smartscoot is rated for 113kgs, (250 pounds) rider and luggage combined. The Handyscoot is rated for 159kgs, (350 pounds) rider and luggage combined.

The scooter can turn in only 66cms (26 inches) which makes it easily used indoors, inside of elevators around tight corners.

Some vehicles come with an inverter, “a normal wall plug similar to inside your home”. If your vehicle has this you can plug your charger into it. For those that don’t have an inverter you just need to purchase a plug adapter or an inverter and then you can charge your scooter anywhere you happen to be, or while driving to your next destination by plugging into your vehicle’s cigarette lighter.

Yes, on both scooters the charger is rated for both 110volts (Typical of North America) and also 240 volts (Typical of Europe, Asia.) You will need to purchase a plug adapter that corresponds to the country you will be visiting.

One battery is sufficient except in cases where long journeys in a single day are expected, those exceeding 19kms. This is rare, and we suggest starting with one battery. You can always add one later if needed. Keep in mind that you can also charge your scooter over lunch for example if you carry your charger with you.

A travel mobility scooter is an excellent tool for increased mobility, especially for people who have difficulty walking extended distances. However, driving a mobility scooter requires a combination of healthy traits and abilities: good vision, strength, coordination, balance and concentration.

A mobility scooter can also be very helpful when dealing with temporary mobility limitations due to operations or leg injuries etc.

A mobility scooter is not a toy. It is an electrically powered motor vehicle, and failure to follow safe operating procedures and safety warnings at all times could result in serious personal injury or death. Our website and supportive materials outline the safety issues and potential hazards of driving s lightweight travel scooter.

To safely operate one, you must be able to:

• Read and understand all reference materials, including the users manual and its safety instructions
• Stand and walk independently or with limited assistance
• Have sufficient hand strength to operate the throttle and brake
• Maintain and shift balance to accommodate inclines, declines and turns as described in the Users Instruction Manual and Safety Instructions
• Steer and control the mobility scooter
• See pedestrians and vehicles
• Judge speeds, distances and slopes
• Recognize hazards and obstacles in your path
• Be patient enough to slow down, stop and wait whenever necessary
• Mount or dismount the mobility scooter without assistance or risk of falling
• Easily get the mobility scooter in and out of its storage place